No More Call Centers!
ZeroCallCenter reorganizes the call center experience to be smooth, hassle-free, automated and quick.
Users do not have to wait, they do not have to call repeatedly and they do not have to spend time on the phone or chat while their issues are addressed.
This is the call center of the future.
Customer support, reimagined!
Users describe their issues and ZeroCallCenter automatically understands and resolves the issues by appropriately querying enterprise data or triggering enterprises services.
The AI connects the dots and automates what is currently manual, error-prone, inconsistent.
Users hate calling call centers. ZeroCallCenter makes sure they don’t have to.
Features
AI-driven Issue Categorization
Users describe their issue, problem, complaints. Our AI understands understands what the user needs and triggers automated resolution.
Proactive, AI Profile driven Issue Detection
We constantly use AI to profile your users, their usage and behavior. Through forecasting, anomaly detection and classifiers, we detect and predict customer issues and support calls and proactively resolve issues before they happen!
Automated Real-time Resolution
ZeroCallCenter understands the enterprise services and data. Once the AI understands the customer issue, it triggers the appropriate query (e.g. “Why is my bill higher this month” or “Is this covered in my plan”) or the required service (e.g. “Upgrade service”, “Reset device”, etc) in real-time. The issue is resolved and the customer is happy.
A Value-added Service
A Value-added Service for Insurance Providers, Telcos, Device Manufacturers & Network Service Providers
Create more stickiness and value for your customers by offering a real-time, AI-powered application that works in the context of your current offerings and increases the value for your customers.
Drive usage of secondary services
Use real-time notifications driven by change detection to drive usage of secondary services such as audio services, text services, video services etc. strengthening your ecosystem and driving higher ROI
Seamless Integration
Seamless integration into your team solutions and with all AI company product suite
Experience the difference
AI is not one size fits all. Talk to us see how we can help you define your AI journey.
