Features Solutions

Solve customer challenges quicker, smarter & easier

Leverage A.I. to empathize & understand your customers. Swiftly understand & address issues, complaints, incidents & service requests

Predictive analysis for intelligent communication

CustomerAI analyzes customer interactions (emails, IMs, Chat, Phone, Video etc.) and quickly extracts intent, sentiment, content-type, context, anger and interaction type.

CustomerAI can also analyze customer surveys and deliver NPS, CSAT, CES and also predict changes in NPS given recent activity.

CustomerAI also analyzes operator and support professional interactions with customers and helps predict utilization, demand and throughput to enable more efficient support planning and operations.

Features

Real-time analysis

CustomerAI processes all incoming customer interactions in real-time with multiple AI models to deliver insights that drive higher customer empathy and responsiveness

Real-time prediction

Predict customer interactions including the type of interactions (inquiries, complaints, reports and service requests) to better plan support & service teams and operations.

Auto Adaptive

Real-time AI-driven profiling creates a profile of customers, operators, products, services, organizations, applications & teams to offer deeper insight into the customer state of mind and predict individual or segment behavior and usage.

Prioritized and managed according to your needs

The auto-learning CustomerAI bundles multiple apps including engagements, surveys, operators and omnichannel behavior predictions. Depending on what’s important to your org, leverage the required capability and delight your customers.

Better your customer management

Instead of reacting, proactively address needs of your customers by leveraging AI to drive empathy and responsiveness. Using our inbuilt ticketing system, ensure that not only all customer issues are addressed but make the AI learn how you interact with customers to speed your teams up and make you more efficient and responsive to your customers.